Terms & Conditions / Material Information
By placing an order with Ohana Makes you accept that you have read the following information about your made to order, hand crafted item alongside any additional information within the product listing itself.
Adhesive
- Each product is assembled using a clear adhesive. Some may be visible on the product.
- Each product is individually hand glued down and therefore can differ slightly in aligment
Wood
- Due to the nature of the rustic and reclaimed wood I use, uneven or rough spots as well as knots and knot holes are possible due to the nature of the wood! This means that you could have knots or rough spots on the wooded frames.
- Whilst I try to only use straight lengths of wood there are some occasions where the natural beauty and twist of wood can show.
Slate
The slate comes sealed to you on arrival. Please be advised that due to the nature of the product over time wear and usage may show on surface or discolouration where the slate is engraved. Residue such as oil or alcohol can also cause discolouration to the surface. I recommend cleaning regularly by using a damp cloth and wiping away any spillages when they may happen. Oil once a year with slate oil to prolong the appearance and help hide any scratches or wear to the product from usage.
Some texture of the natural slate such as grooves or bumps can be present as well as potential burn marks from the natural material being engraved. Engraving depth and colour can vary on each individual piece due to the natural material meaning that no two items will look identical in engraving.
Machining
- We use a range of tools and equipment to create each item as such each one is unique in it's finish.
- We use Laser & Plasma cutting tools which can leave a slight burning on cut edges.
Painting
- Due to the nature of art work being hand painted some imperfections such as brush strokes or paint variations may be visible.
- Please note that paint and stain can take to areas of wood differently therefore there can be slight variations in colour from that shown.
Fixings
- All signs are intended for indoor use only
- Hooks / hanging hardware is attached to all signs - I do not supply wall fixings, please ensure you use suitable fixings.
Personalisation
- All personalisation requests will be engraved / painted / applied exactly as is. Please ensure you triple check all the required spellings / dates / information supplied as we can not accept returns for items with any incorrect personalisation's if that is what has been ordered.
Turn around time
What is my expected delivery time?
- Currently we estimate a 6-8 week turn around time from ordering until product completion
- You're agreeing to possibly wait the full 8 weeks to receive your item.
If you're not happy to wait the delivery time then please do not order.